// Case #07

Five minutes of explaining instead of thirty seconds of sketch

01Situation

Guideline explained verbally for five minutes, when a simple sketch would have settled it in half a minute.

02Where Margin Escaped

Time multiplied by number of listeners — plus risk that the word is understood differently than intended. Geometric detail described verbally is put together slightly differently in each listener's head. Discrepancy shows up in work.

03Root Cause

Wrong information medium selected for the content type. Geometry needs a drawing, not a monologue.

!How we aim to close it

A guideline could be a light visual artifact pinned to the task: sketch, marked-up photo, annotation on a plan. Today Desk lets you attach before and after photos to a ticket; marking up a photo or a plan does not exist yet.

See modules and where we are heading

Overlapping tapes — but which way?

Ambiguous waterproofing detail is a defect that emerges after laying the cladding. In the most expensive possible moment.

The membrane that everyone walked on

Work was done well. Then nobody protected it — and it stopped being done well.